No one wants to upset the boss. That’s why it can be difficult to get candid opinions from your employees. But you need to encourage them to speak up if you want to know about minor issues before they become big problems. If some people are uncomfortable airing concerns in large group settings, initiate more casual one-on-one conversations. You should keep an open door policy, but don’t wait for people to come to you — go out and talk to them yourself. You can get people in the habit of speaking up by routinely asking if there are any issues you should be aware of. Offer regular financial updates so people will know what’s working and what’s not. If they feel that they have a stake in the success of the organization, they’ll be more willing speak up.
Adapted from “How to Get Your Employees to Speak Up” by Rebecca Knight.