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Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula – HBR

Greg McPhearson HBR February 18, 2015 1 Minute

Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula – HBR.

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Published by Greg McPhearson

Husband, father of 4, master of nothing. View all posts by Greg McPhearson

Published February 18, 2015

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